Dear colleagues,

We were informed that a meeting between CityU Administration members and Dormitories Managing Board will be conducted soon. As all of us have numerous complaints concerning the services we receive as clients of UNI (the firm that manages our dormitories) we listed a short draft of the basic problems we experience every day. This draft will be given to Dean Scott Mason as well as to the administration members with the hope that they will support us and help improve the standards of our staying in the dormitories. Here are the issues stated in the letter:

  • Students feel that fees do not match the quality of the services provided.
  • The new policy with the deposits is vague and most of the students believe they are being cheated especially when, as they say, random amounts of money disappear from their accounts without their knowledge. Management does not give any reasonable explanations, since there are no visible improvements.
  • Utilities like microwaves have long ago outlived their useful lives. These utilities need to be replaced or, at least, repaired (microwaves plates are missing in all kitchens in Dorm 1).
  • In 2007 the students were promised by the management of the dormitories that during the summer of 2009 a major repair will be done, however only our mattresses were changed and the kitchens were re-painted.
  • The housekeepers and the receptionists do not have professional attitudes towards their jobs. For example, some of the receptionists smoke on their work place, ignore complaint calls from students, share students personal files with unauthorized third parties; some housekeepers talk in a very loud voice early in the morning in the halls.
  • Part of the students’ fee includes security personnel; however no such is present even during emergency situations like student fights.


Please if you have any suggestions of other issues that you would like to be mentioned, write us @ parliament@cityu.bg as soon as possible.

As we said when you voted for each of us, we are your voice which really counts so the more you share with us, the more we could help!

Student Parliament